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Mail delivery conditions
By barnsley on April 4, 2017
In order to ensure CRMS can deliver your mail, we must have either access to the building where your mail room is located, or someone must be available to receive the mail from us. Even if CRMS has access to your building, we will not deliver registered mail or any mail requiring a signature if […]
When you will receive your mail
By barnsley on April 4, 2017
Your mail will be sorted the day it is received by us, and will be distributed and delivered the following business day in most cases. Mail will not be delivered on the same day it is received, so please allow for at least one business day prior to checking on the status of your mail. […]
Dangerous goods
By barnsley on April 4, 2017
Dangerous good require a signature to be delivered by law. CRMS will deliver dangerous good to a predetermined location only. Someone must be available to sign for these goods, and someone within your department must be WHMIS certified to handle these goods
Perishable goods
By barnsley on April 4, 2017
CRMS will receive perishable goods with specific storage instructions on them (such as live, freeze, or refrigerate). An email will be sent to you indicating that a perishable is available for pickup. The item(s) will be stored as indicated on the packaging (in our fridge or freezer, if needed). Please pick up your perishable items […]
Large incoming shipments
By barnsley on April 4, 2017
CRMS has limited storage space and very often cannot accommodate large, unscheduled arrivals. All palletized, incoming shipments must be scheduled with CRMS prior to arrival to confirm adequate space and operational resources are available to receive the shipment. In addition, CRMS will likely not be able to deliver palletized shipments due to weight restrictions. If […]
Addressing of incoming shipments
By barnsley on April 4, 2017
All items coming in to CRMS must comply with addressing guidelines. For UBCO departments, this means that all incoming items must be labeled with the recipient name, the department name, the building address, the city, the province, and the postal code. If incoming items do not have the minimum requirements of recipient name, department name, […]
Delivery or pick up instructions
By barnsley on April 4, 2017
When an item is accepted and received by CRMS, we assign it a tracking ID and send an email to the identified recipient. In most cases, for non-perishable items less than 30kg, we will deliver your item to your department’s mail room the following business day and no action is required on your part. Please […]
Outgoing parcel delivery
By barnsley on April 4, 2017
Learn how to properly prepare your outgoing parcels, including how to label and address all packages.