Mail delivery conditions

In order to ensure Campus Mailing Services can deliver your mail, we must have either access to the building where your mail room is located, or someone must be available to receive the mail from us. Even if CMS has access to your building, we will not deliver registered mail or any mail requiring a signature if someone is not present to accept and sign for it. Mail that is not signed for will be taken back to the mail room for delivery the following business day. After two attempts, mail will be held in the mail room until CMS can confirm someone will be present to sign at the drop off location.

CMS will only pick up from and deliver to each department once a day. While we strive to ensure a consitent delivery time each day for each department, the exact time cannot be guaranteed. We adjust our mail routes regularly due to changes in the campus layout, departments moving around, construction, vehicle availability, and many other factors. Most deliveries occur between 8AM and noon on weekdays, but this can change based on operational capacity. Should you wish to inquire about the general time you can expect a delivery, please call us at 604-822-9495. However, CMS cannot accommodate requests for specific delivery times from each department.