CRMS will receive perishable goods with specific storage instructions on them (such as live, freeze, or refrigerate). An email will be sent to you indicating that a perishable is available for pickup. The item(s) will be stored as indicated on the packaging (in our fridge or freezer, if needed). Please pick up your perishable items promptly, as they may have to be stored at temperatures different than our fridge or freezer.
If you would prefer to have your perishable item delivered to you, then we may be able to transport it to your lab. Deliveries can be scheduled for Monday, Wednesday, or Friday between 1PM and 3PM. Please call us or reply to your notification email to request a delivery.
If special handling instructions are unclear, an email notification will be sent to you indicating that immediate instructions or pickup are required. Please call us at 250-807-9105 immediately upon receiving this email to ensure your goods are handled appropriately. CRMS is not responsible for damage or loss to perishable items as a result of improper handling instructions. Each department that typically has incoming perishable items has an established drop off point where perishables will be taken daily between 2 and 3PM if storage instructions are unclear. So, please ensure that you contact us immediately if you receive a notification email requesting instructions.