Forms and Labels

For new departments on campus, or departments that are changing locations, please fill out an Application for Mail Pick up and Delivery.

For departments wishing to send outgoing mail, please fill out an Application for Courier Metering Services.

For departments wishing to set up a Business Reply account, please fill out an Application for Business Reply.

All forms can be submitted to campus.mail@ubc.ca.

To send out parcels/courier items, use the Parcel/Courier form.

The following Canada Post forms and labels are available at Campus Mailing Services:

  • US and International small packet declaration stickers
  • International Surface/Air Parcel Label
  • US XpressPost Parcel Label
  • International XpressPost Parcel Label
  • Registered Letter – Canadian and International stickers and Trace Mail Receipt Booklet
  • US Expedited Parcel.

Additional Canada Post forms and labels may be picked up at an official Canada Post outlet.

Policies and Procedures

  1. Mail and parcels will be picked up once daily, from a single mail room per department, between 8AM and noon Monday to Friday. Campus Mail is not responsible if your items are not ready at the time we pick up. We cannot pick up from individual offices.
  2. If you require pickup outside of your department’s scheduled times (such as for rush or next-day delivery requirements), you can call our on-campus courier service (604-822-9495) and we can make a special trip for a fee. Let the dispatcher know your required timelines to ensure we can meet your needs.
  3. UBC Campus Mail can only be used for University business. We do not handle personal items. 
  4. In order to use our outgoing parcel/courier service, you must have previously set up the speed chart you wish to use for mail metering. Please see our website for instructions.
  5. Campus Mail will send all items out to your specifications. But, we are not responsible for delays caused by carriers, customs, or delivery personnel. Please allow sufficient time for all deliveries. Surface international deliveries can take between 4-6 weeks.
  6. We are unable to handle perishable or dangerous goods, pickups per stop in excess of 27kg, and other items that may be restricted for safety reasons. Please call us if you are unsure.
  7. All parcels must have the recipient’s address clearly marked on the outside of the parcel. Campus Mail is not responsible for addressing errors or incomplete addresses.

For any inquiries regarding the above, you can contact us at 604-822-9495.

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